Returns

The Cvv Entertainment Store return policy only covers misprinted, damaged, and defective products, or products that are lost in the mail (tracking number required). Outside of this specific guidance all sales are final. A refund for lost products or products that are misprinted damaged, or defective must be requested within 30 calendar days of your purchase.

Within the first 21 calendar days report your concern using the Cvv Entertainment contact form at https://cvventertainmentstore.com/pages/contact-us. Include specific details regarding your discrepancy with the product.

The following information must be included:

• Product Order Number
• Shipping Tracking Number (if product is lost in mail)
• Details about the discrepancy
• Upload a picture of the misprinted, damaged, or defective product.

Once your request is received, a Cvv Entertainment Store customer service representative will contact you with further instructions and may request additional information. Failure to provide a picture may delay the refund/return process or result in a denial of your refund or return.